FAQ

Some questions we are frequently asked

How do I order a Wedding cake?

We recommend that you make an appointment for a wedding cake consultation at our store. There are many details to consider, such as your wedding’s theme and colour scheme, cake flavours, number of tiers and delivery, to name but a few. We have a gallery of our standard wedding cakes at our Dainfern store, as well as online. You can also discuss your own personalized designs with us. Please book an appointment well in advance, as our wedding cakes are made on first come first served basis. You can request an appointment here.

What is the cost of a consultation

An appointment costs R150.00 per couple, and is inclusive of a 30-minute personalized consultation, as well as a cake tasting. With more than 22 cake flavours to choose from, we’ll sample some of the more popular options.  Special flavours can be sampled on request.

What if I am unable to book a consultation?

If for whatever reason you are unable to make an appointment due to time constraints or distance, you are also able to place your order via email. Please send us as much information as possible, such as the date, theme, colours , cake ideas, number of guests at your Wedding, etc.

How much does a Wedding Cake cost?

This depends predominantly on the number of cake tiers, flavours and the decorations used. The price of the cake is not only calculated on size, but also materials and time required for preparation.

Do you deliver and how far?

We deliver nationwide, and also within southern Africa. The good news is that we do not just offer delivery service, but also the set-up of your cake at your venue or premises.   Cost of the delivery is calculated on a rate per km. basis and per hour. Please provide us with the exact delivery address to enable us to quote you accurately.

Can my wedding cake travel outside of South Africa?

Many of our cakes are delivered to neighbouring countries. You can either collect your wedding cake, or we can have it delivered and set up at your venue. It is important to inform us in the beginning stages, as we need to consider the type of cake, icing, decorations and packaging that are most suitable for long distance transportation.

However, many of the designs require set-up by us. Please note that, when an Annica’s confectioner is required to travel overnight, the bridal couple will need to provide accommodation, as well as all meals for our staff member(s). If Annica’s staff member(s) need to fly for the set-up and delivery, the bridal couple would need to provide the tickets and transport to and from the airport and hotel or venue.

Do you cater for special dietary requirements?

We have developed a range of Banting, gluten-free and sugar-free cakes and confectionery. Find out more about our range here.

What is your payment policy?

On placing your confirmed order, we require a 50% deposit. One week prior to the delivery or collection of the wedding cake, the full outstanding balance is required. In the case of a cancellation, either an Annica’s gift voucher for the deposit amount is redeemable, or in the case of a refund, 25 % of your deposit will be charged. Cancellation are required at least one week in advance.

If there is anything else that you would like to know, please contact us. We would love to chat to you about making your dream wedding cake a reality.

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Annica's Designer Patisserie is now open at Dainfern Square Shop 68 Broadacres Dr, Fourways, Midrand, Dainfern, Johannesburg, Dismiss